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Returns and warranty

Returns and Warranty

Review warranty and return information before ordering.

Return policy

Replacement Parts Return & Warranty Policy Effective Date: 18th August 2026 At Mobile Anotomy, we are committed to providing quality smartphone replacement parts, including displays, charging ports, batteries, cameras, speakers, buttons, and other components. To protect both our customers and our business, all returns and warranty claims are subject to the following terms. 1. Return Period Customers may request a return within 7 days of purchase, provided the part has not been installed, used, damaged, or altered. Proof of purchase is required for all returns. 2. Uninstalled Parts A replacement part may be returned if: - It has not been installed or connected to a device. - It is in its original condition. - There are no scratches, cracks, dents, bends, or other physical damage. - Protective films, seals, labels, and packaging remain intact where applicable. - All included accessories are returned. Approved returns may qualify for an exchange, store credit, or refund at the discretion of [Business Name]. 3. Displays and Screens All displays must be tested before installation or removal of protective films. Customers should connect and test the display for: - Touch functionality. - Display brightness. - Dead pixels or abnormal lines. - Flickering or discoloration. - Proper image output. - Other obvious defects. If a display is defective, the customer must notify us before installing or permanently securing the display. Once a display has been installed, glued, screwed into place, bent, modified, or otherwise handled in a manner that makes inspection difficult, it may not qualify for return or warranty replacement. 4. Charging Ports and Other Components Charging ports, flex cables, buttons, speakers, cameras, batteries, and other replacement components should be tested before final installation whenever reasonably possible. A part that has been installed or damaged during installation may not be eligible for return. Damage caused by excessive force, incorrect installation, soldering, bending, cutting, liquid exposure, short circuits, or other improper handling is not considered a manufacturing defect. 5. Defective Parts If a part appears to have a manufacturing defect, customers should contact [Business Name] as soon as possible. The part may need to be inspected or tested before a warranty claim is approved. If the defect is confirmed, [Business Name] may provide: - A replacement part; - Store credit; or - A refund. The final resolution will be determined based on the circumstances of the claim and availability of the replacement part. 6. Installed Parts Installed replacement parts are generally non-returnable. Installation is considered acceptance of the part's physical condition and compatibility, subject to any applicable manufacturing warranty. Customers are responsible for testing parts before installation whenever possible. 7. Damage During Installation We do not accept returns or warranty claims for parts damaged during installation. Examples include: - Cracked or broken displays. - Torn flex cables. - Bent connectors or charging ports. - Damaged connectors or pins. - Scratches caused by tools. - Burn marks or electrical damage. - Damage caused by excessive heat. - Damage caused by incorrect installation. - Damage caused by forcing a component into place. 8. Compatibility Customers are responsible for confirming that the replacement part is compatible with their specific smartphone model and variant before purchase. If you are unsure about compatibility, please contact [Business Name] before purchasing or installing the part. 9. Wrong or Incorrectly Supplied Parts If we supply the wrong part, please contact us within 48 hours of receiving the item. The item must remain unused and uninstalled. We will arrange an exchange for the correct part where applicable. Customers should not install a part if they believe it is the wrong model or specification. 10. Non-Returnable Items The following are generally not eligible for return: - Installed or used parts. - Parts damaged during installation or removal. - Cracked or broken displays. - Torn or damaged flex cables. - Bent connectors or charging ports. - Parts with signs of soldering or modification. - Parts with removed or damaged serial numbers, labels, or identification marks. - Parts damaged by liquid, heat, electrical shorts, or improper handling. - Parts returned without proof of purchase. - Parts outside the applicable return or warranty period. 11. Refunds Approved refunds will normally be issued using the original payment method. Shipping or delivery charges may be non-refundable unless the return is due to an error on our part or a confirmed defective product. Refund processing times depend on the payment method and financial institution. 12. Installation Disclaimer [Business Name] recommends that smartphone replacement parts be installed by a qualified technician. We are not responsible for damage to a customer's smartphone, motherboard, battery, screen, connectors, or other components resulting from incorrect or improper installation. The purchase of a replacement part does not include installation unless specifically stated on the invoice or receipt. 13. How to Request a Return or Warranty Claim Please contact us with: - Customer name and contact information. - Proof of purchase. - Part name/model. - Date of purchase. - Description of the problem. - Photos or videos of the part and issue, if requested. All returned parts are subject to inspection and testing before a refund, exchange, or warranty replacement is approved. Phone: [Phone Number] Email: [Email Address] Address: [Business Address] Important Notice Please test all replacement parts before installation whenever possible. Once a part has been installed, damaged, modified, or altered, it may no longer qualify for a return or warranty replacement. This policy is subject to applicable consumer protection laws and does not limit any rights that customers may have under those laws.

Warranty policy

Warranty terms are pending final confirmation by Mobile Anatomy.